Return Policy

At Diamonds by ETF, every piece is crafted and certified with the utmost care to ensure unmatched quality and brilliance. Because of the premium and authentic nature of our jewelry, all sales are final.

No Returns or Refunds

We do not accept returns, exchanges, or refunds under any circumstances. We kindly encourage our clients to review their selections carefully before completing a purchase.

Lost Package Policy

Once your order has been dispatched and is in the care of the shipping carrier, responsibility for its delivery lies with the carrier. Diamonds by ETF cannot be held liable for lost, stolen, or delayed packages. We are unable to provide refunds or replacements for items marked as delivered or deemed lost in transit by the carrier.

Should you experience an issue, we recommend contacting the shipping carrier directly with your tracking details. If needed, our team will gladly guide you through this process to ensure you receive the necessary support.

Contact Us

For any questions regarding this policy, please reach out to us at sales@etechfactory.co.za. Our team is here to assist with any inquiries you may have.